Shop FAQ

Payment

We have two main payments for online purchasing – Paypal (including credit cards) and POLI (direct debit in Australia).

If you’re having trouble at checkout using Paypal, the most common problem is that there is a Paypal account already linked to the email address used, so logging in/resetting password in a seperate window on the Paypal site can help.

If you have any other issues with payment or checkout, please contact us via our Facebook page.

Payment Fees

Paypal purchases will incur a 2.5% fee which is shown upon checkout. POLI payments incur no fee.

We offer cash as payment at most of our events (including Big Gay Day, Rugger Bugger, Trivia Nights among others), but merchandise stock levels are completely dependent on what’s available at the time – we recommended ordering online as soon as possible to reserve your size!

Shipping Options

We offer two main shipping options: table rate calculated or local pickup.

Our table rate shipping calculator works off location and product weight to calculate the right shipping to you. We use Australia Post to deliver all merchandise and physical products, with the aim to try to keep it as close to cost as possible.

The fee listed includes all handling & packaging costs and is grouped into the nearest $5 value for online store calculation simplicity.

For local pickup, (which is free!) we can bring your order to one of our matches or fundraising events, leave at our major sponsor The Wickham (in Fortitude Valley) for collection or, if you know a Hustler player arrange delivery through them.

Express Shipping

We do not currently offer an express option in our online store, but please get in touch straight if timing is important.

Product Images

The product images shown are currently mockups as for most of the items 2019 is the first year we are ordering them. The final product will be as closely matched to these mockups are possible, with necessary printing checks before production commences. Some products (like sublimated shirts/singlets) will change pending all supporter/sponsor/partner inclusions but overall design will stay the same as shown.

Sizing

We do our best to communicate the right sizing – please check the product description for details before confirming your order. All sizes listed are in centimetres (cm).

Embroidered Caps
One size fits most (adjustable clip baseball cap).

Sublimated Shirts & Singlets (Beastwear)
Chest measures armpit to armpit seam across the front of the shirt. The Length is the back of the neck to the edge base of the garment. 

Cotton TShirts (AS Staple)
Chest measures armpit to armpit seam across the front of the shirt. The Length is the back of the neck to the edge base of the garment. 

Mens Swimwear (Active Pride)
Have a think about whether you like your fit slimmer or looser: for a slimmer fit, go a size down. For a looser fit, go a size up. 

Returns Policy

We currently do not offer returns, exchanges or refunds due to our small ordering process. Please check all sizes/quantities and make sure your order is correct before payment. Please contact our Facebook page ASAP if you’ve made a mistake after payment, once we ship your order we cannot offer refunds or exchanges.

In the event that your item is damaged in transit, please let us know via email or our Facebook page.